HEAT® Service and Support™ HEAT Service and Support is the foundation for the HEAT product suite from FrontRange Solutions. HEAT Service and Support provides core service and support functions, including incident tracking, inquiry tracking, and case management. Additional modules with extended functions are listed below.
The Bottom Line:HEAT solutions enable your organization to increase service levels while lowering costs. HEAT enables you to shift from reactive to proactive service and gain a competitive edge.
HEAT is your answer when you provide answers to customers, employees, vendors, and more.
HEAT can help you meet your customer service department, human resources department, and/or technology management needs, while providing you a complete analytical view of end-to-end performance.
HEAT gives you the visibility to see where you can improve, and the agility to change as the market changes, to elevate your organization's response to meet market demands, and to stay within your budget.
The HEAT family is a comprehensive service solution. You can add the following modules to the core HEAT Service and Support platform:
Voice Enablement (IPPC)
Add the power of integrated telephony solutions
to your customer information
HEAT Inventory Management Effectively manage your IT
assets, software licenses, and leases
Heat Plus Knowledge Benefit from integrated use of your knowledge base information
HEAT Plus Remote Support Suite Provide remote technical support to
customers' desktop PCs
iHEAT
Provide browser-based Web access to your HEAT system for mobile
and remote employees
Telephone MAS on 0870 8734588 
